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Frequently asked questions

What is My medical record?


What are the benefits of using My medical record?


What happens with my data?


How do I message my clinical team?


Why can't I see my test results?


Why am I missing a document?


Why is the My medical record website not working?


How do I get a My medical record account?



What is My medical record?


My medical record is a website that provides patients with an online health record. This record can be used to share information between patients and clinical teams to support the management of healthcare. All data is held securely and access is only possible with the patient's consent.

You can use My medical record to track and manage your own healthcare. My medical record has a number of useful sections dedicated to specific conditions - to see if your condition has a dedicated section click here.

Please note that use of My medical record and what data you choose to enter is entirely at your discretion. 


What are the benefits of using My medical record?


There are many benefits to using My medical record including: 

The ability to co-manage your healthcare online
Reduced need for hospital visits and associated parking issues
Reduced need to adjust work and family arrangements
The ability to view and cancel your appointments
24/7 access to information about your condition
The ability to securely message your clinician
The convenience of digitally receiving information from the hospital


What happens with my data?


All data within your My medical record account belongs to you and we can only access and update your account based on the consent given when you first registered with our service.

Using the consent you have granted, we will periodically populate your record with information that we feel is of use to you, such as upcoming appointments, letters and test results. Equally we may wish to extract information that you have entered into your record, such as medications, allergies, or information that we have asked you to complete such as food diaries and questionnaires. This information may be used by your clinician and in future it could also be used to populate internal hospital systems as information in your online record may be useful, for example, if you attend A&E.


How do I message my clinical team?


If you are on a specific clinical pathway, supported by My medical record, you can use the secure messaging function located within your pathway's area of the website.

To use the secure messaging function please follow the steps below:

Click on Our services
Click on your condition, for example Prostate Cancer
Click on 'Message my clinician'

If you are not on a clinical pathway supported by My medical record or you are unable to use the messaging function, please contact your clinical team as you normally would. 


Why can't I see my test results?


Not all kinds of test results are available on My medical record. Your clinical team will be able to advise you which results you can expect to see.


Why am I missing a document?


Not all documents are available on My medical record. Your clinical team will be able to advise you which documents you can expect to see.


Why is the My medical record website not working?


From time to time it is necessary for us to apply security updates to the system. My medical record will be temporarily unavailable while an update is in progress. In order to minimise disruption to service users updates will generally occur between 4am and 5am . If you're experiencing problems outside of these times please contact us for assistance.


How do I get a My medical record account?


Please contact your clinical team at University Hospital Southampton and ask them about registering you for the service.