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Clinical queries (questions regarding your condition, medications, treatment, results or appointments)

Should you wish to make an enquiry regarding a clinical matter e.g. regarding medications, treatment or results please contact your clinical team directly. If you are on a specific clinical pathway, supported by 'My medical record', you can use the secure messaging function located within your pathway's area of the website.

To use the secure messaging function please follow the steps below:

Click on Our Services
Click on your condition, for example Prostate Cancer
Click on 'Message my clinician'

If you're not on a clinical pathway supported by 'My medical record' or you are unable to use the messaging function, please contact your clinical team as you normally would. 

Technical queries (questions regarding use of this website)

Should you experience any technical issues with 'My medical record' not covered by our Frequently asked questions section, please email the team at Please do not use this email address for clinical queries.